THE CLIENT:
Our client is a Fast Growing Information and Communication Technology Company based in Port-Harcourt and USA.
Due to continuous growth in the past years and further enhancements in its operational effectiveness, the company is seeking highly motivated and result-oriented professionals to take up various responsibilities.
POST TITLE: Computer Technical Support Representative (Technical Support / Help Desk)
JOB CODE: CTSR01
CONTRACT: Permanent position (Local)
LOCATION: Nigeria; Cities – Port Harcourt, Yenegoa, Asaba, Benin, Igbokoda(Ondo State), Aba, Uyo, Calabar, Abuja, Owerri
Interview will take place in: Port-Harcourt
STARTING DATE: Immediately
SALARY: According to profiled experience
JOB DESCRIPTION:
- As a Help Desk Technician, you will be the first line of support for our users, helping them get back to productivity as quickly as possible.
- The issues you encounter will relate to Network, communications (email, phone system, etc), hardware, or issues with any of the company supported software that employees use to be productive day to day.
- You will need to be proficient in solving problems in a mixed environment, including Windows, Macintosh, and Linux and be able to apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalate complex problems to the Remote Support Engineering staff or Field Engineers within the organization.
- The users you support will vary widely, from Engineering and Tech Ops, to Marketing and Sales.
- The successful candidate will enjoy interacting with all types of people and business units to help them be productive.
ESSENTIALS FUNCTIONS & RESPONSIBILITIES:
- Monitor help desk queue and respond in a timely manner
- Work with employees to diagnose and resolve hardware, software and networking issues
- Keep thorough documentation regarding your work and maintain a knowledge base of common issues and solutions
- Quickly identify and escalate urgent problems through the proper channels
- Be proactive about communicating or pushing solutions to users before problems can become wider issues,
- Inventory new equipments,
- Image machines for new employees,
- Assist in special projects as needed.
You will be working as part of a busy Helpdesk providing remote support to a large user environment and therefore suitable candidates will need to possess experience in working with; MS Windows XP, Vista, 7, MS Windows Server 2003 and 2008, MS Office and MS Outlook. The ideal candidate should be at least A+ certified and any other IT certification including MCSA, MCSE, MCITP, MCP, MCTS, CCNA. Any experience of working within an ITIL environment would be highly advantageous.
- Excellent customer service skills,
- Highly developed analytical and trouble-shooting skills,
- Experience in administering Windows machines in an Active Directory environment
- Macintosh admin experience and familiarity with iOS, Android, and Blackberry troubleshooting and administration is an added advantage,
- Basic network troubleshooting skills (know how to “ping”, “traceroute”, “nslookup”, etc and what the resulting output means.
EDUCATION:
- Applicant must possess HND or BSc in Engineering, Computer Science, Information Technology or related fields.
- A minimum of 3 years experience in an IT environment.
METHOD OF APPLICATION & APPLICATION DEADLINE:
Only qualified candidates should apply. Attach your CV and a recent passport photo and send to hr@irecruitsng.com on or before 7th July, 2011.
Indicate job code (CTSR01, MAE04 etc.) in the top subject field, when sending email.
Please ensure CV contains your daytime contact phone number.
Passport photographs should be a recent digital picture showing only the head on a red background.
Applicants applying for this position: Computer Technical Support Representative should please indicate their preferred city on their CV as below:
Lot 1: Yenegoa
Lot 2: Asaba
Lot 3: Benin
Lot 4: Igbokoda(Ondo State)
Lot 5: Aba
Lot 6: Uyo
Lot 7: Calabar
Lot 8: Abuja
Lot 9: Owerri
PLEASE NOTE:
Applicants interested in CTSR01 should indicate city of choice. They should ensure that the selected city is their city of abode or accommodation and that this aspect will not be a problem for immediate employment.
Only shortlisted candidates will be contacted.
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